Warranty

Each of our products comes with a 1-year standard manufacturer warranty, ensuring that your experience with WisdomTail is hassle-free and your pet’s comfort is always guaranteed.

Warranty Coverage:

At WisdomTail, we are committed to ensuring your satisfaction. From the moment you receive your product, our 1-year warranty covers any manufacturing defects or issues you may encounter. If you experience any problems during this period, we will promptly send you replacement parts free of charge. We will also cover the shipping costs for sending the replacement parts to you.

Replacement Policy:

If your issue cannot be resolved with replacement parts, we will offer a hassle-free solution by replacing your product with a brand new one. You will also receive a Return Merchandise Authorization (RMA) label, which covers the cost of returning the defective product.

Please note that we cannot provide a replacement if the product has been disassembled, tampered with, or damaged due to misuse.

How to Obtain Warranty Service:

To initiate a warranty claim, please contact our customer support team at service@WisdomTail.com. Our team will guide you through the necessary steps and provide detailed instructions for the warranty process.

Limitations:

This warranty is valid only for the original purchaser and is non-transferable. It applies exclusively to products purchased through our official website, WisdomTail.com.

Contact Us:

If you have any questions, concerns, or need assistance with your WisdomTail product, please don’t hesitate to contact our customer support team. We are committed to ensuring your pet's experience with WisdomTail is exceptional.

Email: service@WisdomTail.com