The WisdomTail Z3 is suitable for cats up to 40 lbs, making it ideal for most adult cats.

The WisdomTail Z3 can comfortably accommodate up to two cats at once.

If your cat enters the hair collection area, the suction will automatically stop for safety, ensuring no harm comes to your pet.

The hair collection area typically needs to be emptied every few months, depending on usage.

Cats are naturally curious and often explore new objects. If your cat is used to spending time in a cozy space, they may adapt to the WisdomTail Z3 more easily. We recommend initially keeping the Z3 turned off while your cat gets used to it. Place the Z3 in a familiar location where your cat feels comfortable. You can place some of their favorite bedding or toys inside to encourage exploration. If your cat hesitates, give them time and positive reinforcement. Once they feel safe and comfortable, they should willingly enter the Z3.

To clean and maintain the WisdomTail Z3, regularly wipe down the interior and exterior with a soft, damp cloth to remove dust and dirt. For deeper cleaning, gently remove any bedding or accessories inside, and wash them according to the manufacturer’s instructions. Avoid using harsh chemicals that could harm the material. Regularly check for any wear or tear, and ensure the ventilation and entry points are clear for your cat's comfort. For specific maintenance tips, refer to the product manual.

After unboxing the WisdomTail Z3, simply connect it to a power source. Once it’s powered on, you can follow the instructions in the manual to adjust the settings and customize the functions based on your preferences. Make sure the Z3 is placed on a flat surface in a comfortable area for your cat. After setup, it’s ready for use!

If your cat isn’t using the WisdomTail Z3, try a few different strategies to encourage them. Ensure the device is placed in a familiar and comfortable location where your cat feels safe. You can try adding some of their favorite bedding or toys inside to make it more inviting. If your cat is still hesitant, consider turning off any unfamiliar features and let them explore the device at their own pace. You may also mix a bit of your cat’s scent by placing an item from their current resting area inside the Z3. Patience and positive reinforcement, like treats, can also help your cat feel more comfortable with the new space.

The estimated shipping time for the WisdomTail Z3 depends on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 5 to 10 business days for domestic deliveries. For international orders, shipping may take up to 2-4 weeks depending on the destination. Please check your tracking information for real-time updates on your order status.

Yes, we offer free shipping on all orders totaling $49 or more within the contiguous United States. Please note that this offer does not apply to orders shipped to Alaska, Hawaii, or Puerto Rico. Orders under $49 may incur shipping fees.

Once your order has been placed and processed, we are unable to make changes to the shipping address. However, if you realize that you need to update your address, please contact our customer service team as soon as possible. If the order has not yet been shipped, we may be able to assist with the change. If the package has already been shipped, we recommend reaching out to the carrier directly for any address adjustments.

We currently offer shipping to the following countries and regions: the United States, Canada, the United Kingdom, Belgium, France, Italy, Germany, the Netherlands, Austria, Poland, Portugal, Sweden, Slovenia, Spain, the Czech Republic, Hungary, Denmark, Ireland, Finland, Lithuania, Luxembourg, Bulgaria, Estonia, Croatia, Latvia, Romania, and Slovakia. If your country or region is not listed, please contact us to check if it qualifies for shipping.

We want you to be completely satisfied with your purchase. If you change your mind about the WisdomTail Z3, you may be eligible to return it within a specified period after delivery. Please check our return policy for detailed information regarding the return window, condition requirements, and how to process the return. Please note that items must be unused and in their original packaging to qualify for a return.

Yes, we kindly ask that you clean your Z3 product before returning it. To ensure the product is in its original condition for resale, it should be free of dirt, dust, or any other marks. Returns with excessive wear or dirt may not be accepted. Please refer to our return policy for more information on the condition requirements.

Once your return is processed and approved, you will receive a refund to the original payment method. This typically takes 7-10 business days, depending on your bank or payment provider. Please note that it may take longer for the refund to appear in your account due to processing times on their end.